:root{
  --navy:#0b1733;--navy-2:#13234a;--navy-3:#1d3163;
  --brand:#1747d6;--brand-2:#2f62f0;--brand-soft:#e8eefe;
  --bg:#f3f5f9;--card:#fff;--line:#e3e8f0;--line-2:#eef1f6;
  --text:#0f172a;--text-2:#475569;--muted:#8391a7;
  --ok:#059669;--ok-soft:#e6f7f1;--warn:#d97706;--warn-soft:#fef5e6;--bad:#dc2626;--bad-soft:#fdeeee;
  --radius:12px;--shadow:0 1px 2px rgba(15,23,42,.04),0 1px 3px rgba(15,23,42,.06);
  --font:'Inter',system-ui,-apple-system,'Segoe UI',Roboto,Arial,sans-serif;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font:14px/1.5 var(--font);color:var(--text);background:var(--bg)}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2,h3{margin:0;line-height:1.25}
h2{font-size:20px;font-weight:700}
h3{font-size:15px;font-weight:700}
small{font-size:12px}
p{margin:0 0 10px}
.muted{color:var(--muted)}
.small{font-size:12.5px}
.center{text-align:center}
.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12px}
.ok{color:var(--ok)}.bad{color:var(--bad)}.warn{color:var(--warn)}
.grow{flex:1}
.pad{padding:16px}
.ic{width:18px;height:18px;flex:none;vertical-align:-3px}
[hidden]{display:none!important}
.print-only{display:none}

/* ---------- Shell ---------- */
.has-shell{display:flex;min-height:100vh}
.sidebar{width:248px;flex:none;background:var(--navy);color:#cfd8ea;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow-y:auto;z-index:40}
.brand{display:flex;align-items:center;gap:8px;padding:20px 20px 18px;color:#fff;text-decoration:none!important}
.brand small{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:#7f93bd;margin-top:3px}
.logo-text{font-weight:800;font-size:19px;letter-spacing:.02em;white-space:nowrap}
.logo-text b{color:#4f86ff;margin-right:1px}
.logo-text.light{color:#fff}
.logo-text.dark{color:var(--navy)}
.logo-text.dark b{color:var(--brand)}
.logo-img{height:30px;width:auto;display:block}
.sidebar nav{padding:4px 12px;flex:1}
.nav-item{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:9px;color:#c3cde2;font-weight:500;text-decoration:none!important;margin-bottom:2px}
.nav-item:hover{background:var(--navy-2);color:#fff}
.nav-item.active{background:var(--brand);color:#fff}
.nav-item span{flex:1}
.nav-badge{font-style:normal;font-size:11px;font-weight:700;background:#ff5a5a;color:#fff;border-radius:10px;padding:1px 7px;min-width:20px;text-align:center}
.nav-item.active .nav-badge{background:#fff;color:var(--brand)}
.nav-label{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#6d80a8;padding:16px 12px 6px}
.sidebar-foot{padding:12px;border-top:1px solid var(--navy-2)}
.me{display:flex;align-items:center;gap:10px;color:#fff;padding:8px;border-radius:9px;text-decoration:none!important}
.me:hover{background:var(--navy-2)}
.me span{display:flex;flex-direction:column;line-height:1.3}
.me small{color:#8a9bbf}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:30;display:flex;align-items:center;gap:12px;padding:12px 28px;background:rgba(243,245,249,.92);backdrop-filter:blur(8px);border-bottom:1px solid var(--line)}
.topbar h1{font-size:18px;font-weight:700;flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.top-actions{display:flex;gap:6px}
.icon-btn{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:10px;border:0;background:transparent;color:var(--text-2);cursor:pointer;position:relative;text-decoration:none!important}
.icon-btn:hover{background:#e6eaf2;color:var(--text)}
.icon-btn .ic{width:20px;height:20px}
.bell em{position:absolute;top:3px;right:2px;background:var(--bad);color:#fff;font-style:normal;font-size:10px;font-weight:700;border-radius:9px;padding:0 5px;min-width:17px;line-height:17px;text-align:center}
.menu-btn{display:none}
.content{padding:24px 28px 48px;max-width:1400px;width:100%}
.scrim{display:none}

/* ---------- Basics ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px;margin-bottom:16px}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}
.card-head h3{display:flex;align-items:center;gap:8px}
.alert{padding:11px 14px;border-radius:10px;margin-bottom:14px;font-weight:500;border:1px solid}
.alert-ok{background:var(--ok-soft);color:#065f46;border-color:#b6e7d5}
.alert-err{background:var(--bad-soft);color:#991b1b;border-color:#f6c9c9}
.alert-warn{background:var(--warn-soft);color:#92400e;border-color:#f6dcae}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:9px 16px;border-radius:9px;border:1px solid var(--line);background:#fff;color:var(--text);font:600 14px var(--font);cursor:pointer;text-decoration:none!important;white-space:nowrap;line-height:1.2}
.btn:hover{background:#f7f9fc}
.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn-primary:hover{background:var(--brand-2)}
.btn-ghost{background:transparent}
.btn-warn{background:var(--warn);border-color:var(--warn);color:#fff}
.btn-call{background:var(--brand-soft);border-color:#cfdcfd;color:var(--brand)}
.btn-wa{background:#e7f8ee;border-color:#bfe9cf;color:#128c4b}
.btn-link{border:0;background:none;color:var(--brand);padding:4px 6px}
.btn-link.danger,.danger{color:var(--bad)}
.btn-sm{padding:6px 11px;font-size:13px;border-radius:8px}
.btn-lg{padding:12px 22px;font-size:15px}
.btn-block{width:100%}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.btn-row{display:flex;gap:8px;flex-wrap:wrap}
label{display:block;font-weight:600;font-size:13px;color:var(--text-2);margin-bottom:12px}
input,select,textarea{display:block;width:100%;margin-top:5px;padding:9px 11px;border:1px solid #d5dce8;border-radius:9px;font:14px var(--font);color:var(--text);background:#fff;outline:none;transition:border-color .15s,box-shadow .15s}
textarea{resize:vertical;min-height:42px}
input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(23,71,214,.12)}
input[type=checkbox],input[type=radio]{display:inline;width:auto;margin:0;accent-color:var(--brand)}
input[type=color]{padding:2px;height:36px;width:56px}
input[disabled]{background:#f4f6fa;color:var(--muted)}
.check{display:flex;align-items:center;gap:8px;font-weight:500;color:var(--text)}
.check input{margin:0}
.w-sm{width:90px;display:inline-block}.w-xs{width:70px;display:inline-block}
.form-card h3{margin-bottom:14px}
.form-card h3:not(:first-child){margin-top:10px}
.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:6px}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
.grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 16px}
.grid-2-1{display:grid;grid-template-columns:2fr 1fr;gap:16px}
.grid-2>.card,.grid-2-1>.card,.grid-2>div>.card{margin-bottom:16px}
.grid-2:has(>.card){gap:16px}
.inline-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.inline-form input:not([type=checkbox]):not([type=color]){flex:1;min-width:160px;margin:0}
.inline-form input,.inline-form select{margin-top:0}
.inline-form.plain{border:0;padding:0;margin:0}
.stack>*{margin-bottom:12px}
.toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px;flex-wrap:wrap}
.toolbar p{margin:0;max-width:720px}
.back{display:inline-flex;align-items:center;gap:4px;color:var(--text-2);font-weight:500;margin-bottom:12px}
.side-title{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:2px 0 10px}
.kv{display:flex;justify-content:space-between;gap:12px;padding:6px 0;border-bottom:1px dashed var(--line-2);font-size:13.5px}
.kv:last-child{border-bottom:0}
.kv span{color:var(--muted)}
.kv b{font-weight:600;text-align:right}
.copy{display:flex;align-items:center;gap:8px;background:#f4f6fb;border:1px solid var(--line);border-radius:9px;padding:8px 10px;margin:8px 0 12px}
.copy code{flex:1;font-size:12.5px;word-break:break-all}

/* ---------- Badges ---------- */
.badge{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:600;padding:3px 9px;border-radius:20px;white-space:nowrap;background:#eef1f6;color:var(--text-2)}
.badge .ic{width:13px;height:13px}
.st-open{background:#e8eefe;color:#1d4ed8}
.st-in_progress{background:#fff4e0;color:#b45309}
.st-waiting_customer{background:#f3e8ff;color:#7e22ce}
.st-resolved{background:var(--ok-soft);color:#047857}
.st-closed{background:#eef1f6;color:#64748b}
.st-overdue{background:var(--bad-soft);color:#b91c1c}
.st-reopen{background:#fff1e6;color:#c2410c}
.pri{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;color:var(--text-2);white-space:nowrap}
.pri::before{content:"";width:8px;height:8px;border-radius:50%;background:var(--c)}
.avatar{--h:220;display:inline-flex;align-items:center;justify-content:center;flex:none;width:34px;height:34px;border-radius:50%;background:hsl(var(--h) 70% 92%);color:hsl(var(--h) 55% 32%);font-weight:700;font-size:12.5px;vertical-align:middle}
.avatar.sm{width:26px;height:26px;font-size:10.5px}
.avatar.grp{background:var(--brand-soft);color:var(--brand)}

/* ---------- KPIs & charts ---------- */
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);color:var(--text);text-decoration:none!important;display:flex;flex-direction:column;gap:4px}
a.kpi:hover{border-color:#c9d4ea}
.kpi span{font-size:12.5px;color:var(--muted);font-weight:500}
.kpi b{font-size:24px;font-weight:800;letter-spacing:-.02em}
.kpi-bad{border-color:#f5c2c2;background:linear-gradient(#fff,#fff7f7)}
.kpi-bad b{color:var(--bad)}
.kpis.small .kpi b{font-size:20px}
.bars{display:flex;flex-direction:column;gap:10px}
.bar-row{display:grid;grid-template-columns:130px 1fr 36px;gap:10px;align-items:center;font-size:13px}
.bar-row span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--text-2)}
.bar-row b{text-align:right}
.bar{height:10px;background:#eef1f6;border-radius:6px;overflow:hidden;display:flex}
.bar i{display:block;height:100%;border-radius:6px}
.bar.stacked i{border-radius:0}
.b0{background:#34c38f}.b1{background:#f5a524}.b2{background:#ef4444}
.b-done{background:#1747d6}.b-pend{background:#f5a524}
.legend{display:flex;gap:16px;margin-top:12px;font-size:12px;color:var(--muted)}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px;vertical-align:-1px}
.overdue-card{border-color:#f5cdcd}
.overdue-card h3{color:var(--bad)}
.hero{display:flex;align-items:center;justify-content:space-between;gap:16px;background:linear-gradient(120deg,var(--navy),#1b3a8c);color:#fff;border:0;padding:24px}
.hero p{color:#c9d6f5;margin:6px 0 0}
.hero .btn-primary{background:#fff;color:var(--brand);border-color:#fff}

/* ---------- Lists & tables ---------- */
.list{list-style:none;margin:0;padding:0}
.list li{border-bottom:1px solid var(--line-2)}
.list li:last-child{border-bottom:0}
.list li>a,.list li{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 2px;color:var(--text);text-decoration:none!important}
.list li>a{padding:11px 4px;width:100%}
.list li>a:hover{background:#f8fafd}
.list li div{display:flex;flex-direction:column;min-width:0}
.list li b{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.list small{color:var(--muted)}
.list.compact li,.list.compact li>a{padding:8px 2px}
.list li:has(>a){padding:0}
.li-overdue b{color:var(--bad)}
.li-right{display:flex;gap:8px;align-items:center;flex:none}
.count{font-weight:700;background:#eef1f6;border-radius:12px;padding:2px 10px}
.notif-list li.unread{background:#f5f8ff}
.notif-list li.unread b::before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--brand);margin-right:7px;vertical-align:2px}
.notif-list time{color:var(--muted);font-size:12px;flex:none}
.table-card{padding:0;overflow:hidden}
.table-meta{padding:12px 16px;color:var(--muted);font-size:12.5px;border-bottom:1px solid var(--line-2)}
.table{width:100%;border-collapse:collapse}
.table th{text-align:left;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:10px 14px;background:#fafbfd;border-bottom:1px solid var(--line);white-space:nowrap}
.table td{padding:12px 14px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.table tbody tr:last-child td{border-bottom:0}
.table td small{display:block;color:var(--muted)}
.table tr[onclick]{cursor:pointer}
.table tbody tr:hover{background:#f9fbfe}
.table.compact td{padding:9px 12px}
.table .num{text-align:right}
.table .actions{text-align:right;white-space:nowrap}
.table .actions form{display:inline}
.card>.table{margin:-4px 0}
.row-overdue td:first-child{box-shadow:inset 3px 0 0 var(--bad)}
.row-off{opacity:.55}
.t-subj{font-weight:600;color:var(--text)}
.table-scroll{overflow-x:auto}
.table.wide td,.table.wide th{white-space:nowrap}
.table.wide td:nth-child(7){white-space:normal;min-width:220px}
.pager{display:flex;align-items:center;justify-content:center;gap:12px;padding:12px;border-top:1px solid var(--line-2);color:var(--muted)}
.empty{text-align:center;padding:36px 16px;color:var(--muted)}
.empty .ic{width:36px;height:36px;color:#c2ccdb}
.empty.big{padding:80px 20px}
.empty h3{color:var(--text);margin:8px 0}
.edit-row{padding:6px 14px!important}
.num-col{white-space:nowrap}

/* ---------- Tabs / filters ---------- */
.tabs{display:flex;gap:4px;background:#e7ebf3;padding:4px;border-radius:11px;overflow-x:auto;max-width:100%}
.tabs a{padding:7px 13px;border-radius:8px;color:var(--text-2);font-weight:600;font-size:13px;white-space:nowrap;text-decoration:none!important}
.tabs a.active{background:#fff;color:var(--text);box-shadow:var(--shadow)}
.tabs.small{margin-bottom:14px;display:inline-flex}
.report-tabs{margin-bottom:14px;display:inline-flex}
.filters{padding:12px}
.search-row{display:flex;gap:8px}
.search{position:relative;flex:1;display:flex;align-items:center}
.search .ic{position:absolute;left:11px;color:var(--muted)}
.search input{margin:0;padding-left:36px}
.toolbar .search{max-width:380px}
.adv{display:none;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:0 12px;margin-top:12px}
.filters.open .adv,.adv.show{display:grid}
.report-filters .adv{margin-top:0}
.adv label{margin-bottom:8px}
.adv-actions{grid-column:1/-1;display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.quick{display:flex;gap:12px;margin-left:8px;font-size:13px}
.report-head{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;margin:6px 0 14px;flex-wrap:wrap}
.report-head p{margin:2px 0 0}

/* ---------- Ticket form & view ---------- */
.form-card textarea{min-height:120px}
.dropzone{position:relative;border:2px dashed #cbd5e6;border-radius:12px;padding:18px;margin-bottom:14px;background:#fafbfe;transition:.15s}
.dropzone.drag{border-color:var(--brand);background:var(--brand-soft)}
.dropzone input[type=file]{position:absolute;inset:0;opacity:0;cursor:pointer;margin:0;height:100%}
.dz-text{display:flex;flex-direction:column;align-items:center;gap:3px;text-align:center;color:var(--text-2);pointer-events:none}
.dz-text .ic{width:24px;height:24px;color:var(--brand)}
.dz-text span{font-size:12.5px;color:var(--muted)}
.dz-previews{display:flex;flex-wrap:wrap;gap:8px;position:relative;z-index:2}
.dz-previews:not(:empty){margin-top:12px}
.dz-item{position:relative;width:88px;height:88px;border-radius:9px;overflow:hidden;border:1px solid var(--line);background:#fff;display:flex;align-items:center;justify-content:center;font-size:11px;color:var(--text-2);text-align:center;padding:4px;word-break:break-all}
.dz-item img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}
.dz-item button{position:absolute;top:3px;right:3px;width:22px;height:22px;border-radius:50%;border:0;background:rgba(15,23,42,.7);color:#fff;cursor:pointer;font-size:14px;line-height:22px;padding:0;z-index:3}
.ticket-head{margin-bottom:16px}
.th-title h2{font-size:21px;margin-bottom:8px}
.th-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}
.ticket-side .card{padding:16px}
.ticket-side select,.ticket-side input,.ticket-side textarea{margin:0 0 8px}
.contact-name{font-size:16px;font-weight:700}
.contact-phone{font-size:17px;font-weight:700;margin:10px 0;display:flex;align-items:center;gap:8px}
.contact-card .btn-row{margin-bottom:10px}
.contact-card .btn{flex:1}
.msg{display:flex;gap:12px;align-items:flex-start}
.msg-body{flex:1;min-width:0}
.msg-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:4px}
.msg-head time{color:var(--muted);font-size:12px;margin-left:auto}
.msg-text{white-space:normal;word-wrap:break-word;line-height:1.6}
.module-line{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--text-2);background:#f1f4fa;border-radius:6px;padding:3px 8px;margin-bottom:8px}
.thread{display:flex;flex-direction:column;gap:12px;margin-bottom:16px}
.thread .msg{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:14px;box-shadow:var(--shadow)}
.thread .msg.staff{border-left:3px solid var(--brand)}
.thread .msg.internal{background:#fffbeb;border-color:#f6e1a6;border-left-color:var(--warn)}
.tag-role{font-size:11px;font-weight:600;background:var(--brand-soft);color:var(--brand);border-radius:5px;padding:1px 6px}
.tag-internal{font-size:11px;font-weight:600;background:#fdecc8;color:#92400e;border-radius:5px;padding:1px 6px}
.atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.att-img{display:block;width:150px;height:110px;border-radius:9px;overflow:hidden;border:1px solid var(--line);background:#f4f6fa}
.att-img img{width:100%;height:100%;object-fit:cover;display:block;transition:transform .2s}
.att-img:hover img{transform:scale(1.04)}
.att-file{display:flex;align-items:center;gap:8px;padding:9px 12px;border:1px solid var(--line);border-radius:9px;background:#f8fafd;color:var(--text);text-decoration:none!important;max-width:280px}
.att-file span{display:flex;flex-direction:column;overflow:hidden;font-size:13px;font-weight:500}
.att-file small{color:var(--muted)}
.reply-box{padding:12px}
.reply-box textarea{margin:0;border:0;box-shadow:none;padding:6px;min-height:70px}
.reply-actions{display:flex;align-items:center;gap:10px;border-top:1px solid var(--line-2);padding-top:10px;margin-top:6px;flex-wrap:wrap}
.reply-actions .check{margin:0;font-size:13px}
.file-btn{margin:0}
.resolved-box{background:var(--ok-soft);border-color:#b6e7d5}
.resolved-box h3{color:#047857;display:flex;align-items:center;gap:8px;margin-bottom:8px}
.rate-card textarea{margin:8px 0 12px}
.stars{display:inline-flex;flex-direction:row-reverse;gap:4px}
.stars input{display:none}
.stars label{font-size:32px;color:#d4dae5;cursor:pointer;margin:0;line-height:1}
.stars label:hover,.stars label:hover~label,.stars input:checked~label{color:#f5a524}
.stars-static{color:#f5a524;font-size:18px;letter-spacing:2px;margin-right:6px}
.rated{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.log{list-style:none;padding:0;margin:0;font-size:12.5px;max-height:320px;overflow:auto}
.log li{padding:7px 0;border-bottom:1px dashed var(--line-2)}
.log li span{color:var(--text-2)}
.log time{display:block;color:var(--muted);font-size:11.5px}

/* ---------- Chat ---------- */
.page-chat .content{max-width:none;padding-bottom:24px}
.chat{display:grid;grid-template-columns:320px 1fr;gap:16px;height:calc(100vh - 112px);min-height:480px}
.chat .card{margin:0;padding:0;display:flex;flex-direction:column;min-height:0}
.chat-list{overflow-y:auto}
.chat-list-head{display:flex;align-items:center;justify-content:space-between;padding:14px 14px 10px;border-bottom:1px solid var(--line-2);position:sticky;top:0;background:#fff;z-index:2}
.room{display:flex;align-items:center;gap:10px;padding:11px 14px;color:var(--text);text-decoration:none!important;border-bottom:1px solid var(--line-2)}
.room:hover{background:#f8fafd}
.room.active{background:var(--brand-soft)}
.room-text{flex:1;min-width:0;display:flex;flex-direction:column}
.room-text b{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.room-text small{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.unread{font-style:normal;background:var(--brand);color:#fff;font-size:11px;font-weight:700;border-radius:10px;padding:1px 7px}
.chat-pane-head{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line-2)}
.cph-text{display:flex;flex-direction:column;min-width:0}
.cph-text b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cph-text small{color:var(--muted)}
.online{color:var(--ok);font-weight:600}
.back-btn{display:none}
.chat-msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:6px;background:#f7f9fc}
.cmsg{display:flex;flex-direction:column;align-items:flex-start;max-width:78%}
.cmsg.mine{align-self:flex-end;align-items:flex-end}
.cname{font-size:12px;font-weight:600;color:var(--text-2);margin:6px 0 2px 4px}
.cname span{font-weight:500;color:var(--brand);font-size:11px}
.bubble{background:#fff;border:1px solid var(--line);border-radius:14px 14px 14px 4px;padding:8px 11px 5px;box-shadow:var(--shadow)}
.cmsg.mine .bubble{background:var(--brand);border-color:var(--brand);color:#fff;border-radius:14px 14px 4px 14px}
.cmsg.mine .bubble a{color:#fff;text-decoration:underline}
.ctext{white-space:normal;word-wrap:break-word}
.bubble time{display:block;text-align:right;font-size:10.5px;opacity:.6;margin-top:2px}
.c-img img{max-width:260px;max-height:260px;border-radius:9px;display:block;margin-bottom:4px}
.cmsg.mine .att-file{background:rgba(255,255,255,.15);border-color:rgba(255,255,255,.3);color:#fff}
.chat-input{display:flex;align-items:flex-end;gap:6px;padding:10px;border-top:1px solid var(--line-2)}
.chat-text{flex:1;display:flex;flex-direction:column;gap:6px}
.chat-input textarea{margin:0;resize:none;max-height:140px;min-height:40px;border-radius:20px;padding:9px 14px}
.chat-input .send{background:var(--brand);color:#fff;border-radius:50%}
.chat-input .send:hover{background:var(--brand-2);color:#fff}
.chip{display:inline-flex;align-items:center;gap:6px;font-size:12px;background:var(--brand-soft);color:var(--brand);border-radius:12px;padding:3px 10px;align-self:flex-start;cursor:pointer}
.new-chat{padding:16px;overflow-y:auto}
.filter-input{margin-bottom:10px}
.pick{display:flex;flex-direction:column;border:1px solid var(--line);border-radius:10px;max-height:52vh;overflow-y:auto}
.pick.short{max-height:220px}
.pick-item{display:flex;align-items:center;gap:10px;margin:0;padding:8px 12px;border-bottom:1px solid var(--line-2);font-weight:500;color:var(--text)}
.pick-item:last-child{border-bottom:0}
.pick-item span{display:flex;flex-direction:column}
.pick-item small{color:var(--muted);font-weight:400}
.pick-btn{display:flex;align-items:center;gap:10px;width:100%;background:none;border:0;padding:0;text-align:left;font:inherit;color:inherit;cursor:pointer}
form.pick-item:hover{background:#f8fafd}
.group-info{padding:12px 14px;border-bottom:1px solid var(--line-2);max-height:45%;overflow-y:auto;background:#fff}
.group-info li div{flex-direction:row;align-items:center;gap:8px}
.chips-pick{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}
.chip-check{margin:0;cursor:pointer}
.chip-check input{display:none}
.chip-check span{display:inline-block;padding:6px 13px;border-radius:20px;border:1px solid #d5dce8;background:#fff;font-weight:500;color:var(--text-2)}
.chip-check input:checked+span{background:var(--brand);border-color:var(--brand);color:#fff}
.inset{background:#f8fafd;border:1px solid var(--line);border-radius:10px;padding:14px;margin-bottom:14px}
.logo-prev{border-radius:10px;padding:14px;margin-bottom:10px;display:flex;align-items:center}
.logo-prev.dark{background:var(--navy)}
.logo-prev.light{background:#f4f6fb;border:1px solid var(--line)}
.install-app h3{display:flex;align-items:center;gap:8px;margin-bottom:6px}

/* ---------- Auth & install ---------- */
.auth{background:#fff}
.auth-wrap{display:grid;grid-template-columns:1.1fr 1fr;min-height:100vh}
.auth-side{background:radial-gradient(1200px 600px at 0 0,#1d3d9b 0,transparent 60%),var(--navy);color:#fff;padding:56px;display:flex;flex-direction:column;justify-content:center}
.auth-brand{margin-bottom:48px}
.auth-brand .logo-text{font-size:28px}
.auth-brand .logo-img{height:44px}
.auth-side h2{font-size:32px;font-weight:800;letter-spacing:-.02em;margin-bottom:12px}
.auth-side p{color:#b9c7e6;font-size:16px;max-width:440px}
.auth-points{list-style:none;padding:0;margin:28px 0 0;display:flex;flex-direction:column;gap:12px;color:#dbe4f7}
.auth-points li{display:flex;align-items:center;gap:10px}
.auth-points .ic{color:#5b8cff}
.auth-card{align-self:center;justify-self:center;width:100%;max-width:400px;padding:32px}
.auth-card h1{font-size:26px;font-weight:800;margin-bottom:4px}
.auth-card .muted{margin-bottom:22px}
.auth-card .btn{margin-top:8px;padding:11px}
.auth-card .small{margin-top:18px}
.auth-logo-mobile{display:none;margin-bottom:28px}
.install{background:var(--bg)}
.install-wrap{max-width:760px;margin:0 auto;padding:28px 16px 60px}
.install-head{display:flex;align-items:center;gap:12px;background:var(--navy);color:#cfd8ea;padding:16px 20px;border-radius:var(--radius);margin-bottom:16px}
.install h3{margin:18px 0 6px}
.install h3:first-child{margin-top:0}
.checks{list-style:none;padding:0;margin:0;columns:2;font-size:13.5px}
.checks li{padding:3px 0}
.checks .ok{color:var(--ok)}.checks .bad{color:var(--bad);font-weight:600}

/* ---------- Toast & lightbox ---------- */
#toast{position:fixed;right:18px;bottom:18px;display:flex;flex-direction:column;gap:8px;z-index:100}
.toast{background:var(--navy);color:#fff;padding:12px 14px;border-radius:11px;box-shadow:0 10px 30px rgba(0,0,0,.25);max-width:340px;cursor:pointer;animation:tin .25s ease}
.toast b{display:block;margin-bottom:2px}
.toast small{color:#b9c7e6}
@keyframes tin{from{transform:translateY(10px);opacity:0}}
.lightbox{position:fixed;inset:0;background:rgba(5,10,25,.9);display:flex;align-items:center;justify-content:center;z-index:200;padding:20px;cursor:zoom-out}
.lightbox img{max-width:100%;max-height:100%;border-radius:8px;box-shadow:0 10px 40px rgba(0,0,0,.4)}

/* ---------- Responsive ---------- */
@media (max-width:1100px){
  .ticket-grid{grid-template-columns:1fr}
  .grid-2-1{grid-template-columns:1fr}
}
@media (max-width:900px){
  .sidebar{position:fixed;left:0;top:0;transform:translateX(-100%);transition:transform .22s ease}
  body.nav-open .sidebar{box-shadow:0 0 40px rgba(0,0,0,.3)}
  body.nav-open .sidebar{transform:none}
  body.nav-open .scrim{display:block;position:fixed;inset:0;background:rgba(5,10,25,.45);z-index:35}
  .menu-btn{display:inline-flex}
  .topbar{padding:10px 14px}
  .content{padding:16px 14px 40px}
  .grid-2,.grid-3{grid-template-columns:1fr}
  .auth-wrap{grid-template-columns:1fr}
  .auth-side{display:none}
  .auth-logo-mobile{display:block}
  .auth-card{padding:40px 22px}
  .hero{flex-direction:column;align-items:flex-start}
  .chat{grid-template-columns:1fr;height:calc(100vh - 92px)}
  .chat.has-room .chat-list{display:none}
  .chat:not(.has-room) .chat-pane{display:none}
  .back-btn{display:inline-flex}
  .cmsg{max-width:88%}
  /* tables become cards */
  .table thead{display:none}
  .table,.table tbody,.table tr,.table td{display:block;width:100%}
  .table tr{border-bottom:1px solid var(--line);padding:10px 14px}
  .table td{border:0;padding:3px 0;display:flex;justify-content:space-between;gap:12px;text-align:right}
  .table td::before{content:attr(data-l);color:var(--muted);font-size:12px;font-weight:500;text-align:left;flex:none}
  .table td:not([data-l])::before{content:none}
  .table td:first-child{display:block;text-align:left;padding-bottom:6px}
  .table td:first-child::before{content:none}
  .table td small{display:inline;margin-left:4px}
  .table td:first-child small{display:block;margin:0}
  .table .num{text-align:right}
  .table .actions{justify-content:flex-end}
  .table.wide td{white-space:normal}
  .row-overdue td:first-child{box-shadow:none}
  .row-overdue{box-shadow:inset 3px 0 0 var(--bad)}
  .edit-row .inline-form{flex-direction:column;align-items:stretch}
  .search-row{flex-wrap:wrap}
  .quick{margin-left:0}
  .checks{columns:1}
}
@media print{
  .sidebar,.topbar,.no-print,#toast,.scrim{display:none!important}
  .print-only{display:block}
  .has-shell{display:block}
  body{background:#fff}
  .content{padding:0;max-width:none}
  .card{box-shadow:none;border-color:#ccc}
  .table th,.table td{padding:5px 6px;font-size:10.5px}
  .table-scroll{overflow:visible}
  .table.wide td,.table.wide th{white-space:normal}
  .kpi{box-shadow:none}
  @page{size:landscape;margin:12mm}
}